Key policies

Find out more about our policies below


Privacy policy

At Confidental, we understand that we have a responsibility to protect and respect your privacy and look after your personal data.

Our Privacy Notice, together with our General Terms of Service, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.
Last updated: 11/02/2023

view policy

Cancellation and missed appointment policy

At Confidental we follow a Cancellation and Missed Appointment Policy in order to ensure that patients have access to care with minimal delay. We strive to accommodate our patients’ needs, and your cooperation in adhering to your scheduled appointments is greatly appreciated.
Last updated: 01/04/2024

view policy

Our guarantee

At Confidental, we are confident in our dentistry, provided our patients understand their role in looking after the work we have carried out.

Our confidence is reflected in the three year guarantee we give.

view policy

Compliments and complaints

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

view policy
Patient Reviews & Feedback

Please see what our patients say about us...